Mascot Pets is a well-known pet store in Cebu City that offers a wide range of pet supplies and accessories for pet owners. However, the company faced some challenges in managing their customer service operations due to the high volume of customer inquiries and requests.

To address these challenges, Mascot Pets partnered with Propel8 Global Services, a leading call center outsourcing company that specializes in providing customer support services to businesses of all sizes. Propel8 Global Services worked closely with Mascot Pets to understand their business needs and goals, and to design and implement a customized solution that would meet those needs.

Propel8 Global Services began by conducting a thorough assessment of Mascot Pets’ existing customer service operations. They identified several areas where Mascot Pets could improve their customer service, such as reducing wait times, improving the quality of their responses, and providing more personalized support.

Based on this assessment, Propel8 Global Services designed a comprehensive solution that included the following components:

1. Streamlining Inventory Management: Propel8 Global Services recommended implementing a more efficient inventory management system to reduce waste, improve stock rotation, and optimize the supply chain. This would help Mascot Pets to keep the right products in stock, reduce stockouts, and ensure customer satisfaction.

2. Enhancing Customer Service: Propel8 Global Services suggested implementing a customer relationship management (CRM) system to better manage customer interactions and improve customer satisfaction. This would help Mascot Pets to personalize their interactions with customers, improve response times, and increase customer loyalty.

3. Implementing Digital Marketing: Propel8 Global Services recommended that Mascot Pets invest in digital marketing strategies, such as social media advertising, to reach more customers and increase brand awareness. This would help Mascot Pets to expand their customer base and drive more sales.

4. Improving Sales Processes: Propel8 Global Services recommended that Mascot Pets adopt a more data-driven approach to their sales processes, using analytics tools to track sales trends and optimize their pricing strategies. This would help Mascot Pets to improve their sales performance and maximize revenue.

The results of the partnership were immediate and impressive. Mascot Pets saw a significant improvement in their customer service operations, with reduced wait times, increased customer satisfaction, and improved customer retention rates. The partnership with Propel8 Global Services also allowed Mascot Pets to focus on their core business, while leaving the customer service operations to the experts. Overall, the partnership with Propel8 Global Services proved to be a valuable asset to Mascot Pets, allowing them to provide the highest quality customer service to their customers.

MMF Safety Glass Inc. is a well-established glass manufacturing company that specializes in producing high-quality safety glass products. However, the company was facing several challenges in their operations, which were affecting their productivity and profitability. Some of the challenges included long lead times, high production costs, and low product quality.

To address these issues, Propel8 Global Services conducted a thorough analysis of MMF’s manufacturing processes and identified areas that needed improvement. They worked closely with MMF’s management team to develop a customized business process strategy that would address their unique challenges especially during the COVID-19 Pandemic.

One of the significant challenges that MMF faced during the pandemic was the disruption of their supply chain. Propel8 helped MMF to identify alternative suppliers and establish a contingency plan to mitigate the impact of supply chain disruptions. This allowed MMF to maintain their production and ensure timely delivery to their customers.

Another challenge that MMF faced was the safety of their employees. Propel8 assisted MMF in implementing safety protocols in their manufacturing facilities to protect their employees from the virus. They also helped MMF to establish a remote work policy for their administrative staff, which ensured continuity in their operations.

The first step in the process was to streamline MMF’s production line. Propel8 worked with MMF’s production team to identify bottlenecks and inefficiencies in the manufacturing process. They then implemented lean manufacturing principles, which helped to reduce waste, eliminate non-value-added activities, and increase throughput.

Another critical aspect of the project was to improve product quality. Propel8 helped MMF to establish a quality control program that included regular testing and inspection of finished products. This helped to identify defects early in the process and ensure that only high-quality products were delivered to customers.

In conclusion, Propel8 Global Services provided valuable assistance to MMF Safety Glass Inc. by implementing a customized business process strategy that addressed their unique challenges. The improvements in production efficiency, product quality, and profitability were a testament to the effectiveness of Propel8’s approach.

Propel8 was approached by Cenapro Chemical Inc. to provide business process strategies to help them overcome several operational challenges.

One of the most significant challenges facing Cenapro Chemical Inc. was their production process. Propel8 worked closely with Cenapro Chemical Inc.’s production team to identify bottlenecks and inefficiencies in their manufacturing process. After a thorough analysis, Propel8 implemented lean manufacturing principles, which helped to reduce waste, eliminate non-value-added activities, and increase throughput. This approach allowed Cenapro Chemical Inc. to produce more while reducing production costs, ultimately increasing their profitability.

Another challenge that Cenapro Chemical Inc. faced was in their supply chain management. With the COVID-19 pandemic disrupting supply chains around the world, Cenapro Chemical Inc. was struggling to source the necessary raw materials for their manufacturing process. Propel8 helped Cenapro Chemical Inc. identify alternative suppliers and establish a contingency plan to mitigate the impact of supply chain disruptions. As a result, Cenapro Chemical Inc. was able to maintain their production levels and fulfill their customer orders on time.

Propel8 also helped Cenapro Chemical Inc. establish a quality control program that included regular testing and inspection of finished products. This allowed Cenapro Chemical Inc. to identify defects early in the production process and ensure the highest-quality was delivered to their customers. By improving the quality of their products, Cenapro Chemical Inc. was able to enhance their reputation in the market, attracting more customers and increasing their sales.

To ensure the safety of their employees during the pandemic, Propel8 helped Cenapro Chemical Inc. implement safety protocols in their manufacturing facilities. They also helped Cenapro Chemical Inc. establish a remote work policy for their administrative staff, which ensured continuity in their operations. With Propel8’s assistance, Cenapro Chemical Inc. was able to maintain their operations and keep their employees safe, even during the pandemic.

In conclusion, Propel8 Global Services provided valuable assistance to Cenapro Chemical Inc. by implementing a customized business process strategy that addressed their unique challenges. The improvements in production efficiency, supply chain management, product quality, and workplace safety were a testament to the effectiveness of Propel8’s approach. With the assistance of Propel8, Cenapro Chemical Inc. was able to increase their profitability and remain competitive in the manufacturing industry.